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We're here to help you create the home you've always dreamed of. We want you to love your purchase, and understand that sometimes it just doesn't work out. When that happens, we're dedicated to making the process go as smoothly as possible.
Enter your ARTEM RUG order information to start your return. Your order number can be located in your original email order confirmation.

What is the ARTEM RUG Return Policy?

Although we wish you loved your ARTEM RUG purchase, we understand if it just wasn't right for your home. We allow easy returns within 30 days of delivery for all ARTEM RUG orders shipped within the contiguous United States. Currently, we do not accept returns from Canada. Once you've processed your return you will receive an email with your convenient FedEx return label to ship your item back to us for a refund minus shipping costs.
Although we offer free shipping, we do not cover return shipping costs. The customers cost of returning will vary based on product and will be displayed upon processing your return. We offer discounted pricing on all return labels to provide the best returns pricing to our customers. If you experienced an issue with your order, please contact our Customer Experience team as soon as possible at

What is the cost to return?

The cost to return is based on the item you are returning. Your return cost will be displayed when you process your return and will be deducted directly from your refund amount.

Can I exchange my purchase for something else?

At this time, we cannot process exchanges. You can process your return and start a new order which will ship to you free of charge!